Leslie Aguilar

Leslie Aguilar is a speaker, author, and workshop facilitator in the areas of Diversity, Cultural Competence, Communication, and Service Success in a Diverse World. In 1992, she founded International Training and Development, LLC, in Orlando, Florida.

Her firm works with leading organizations to help them tap the strength of a diverse workforce and provide exceptional service for multicultural and international customers. Leslie is author of two books: Multicultural Customer Service: Providing Outstanding Service Across Cultures, McGraw Hill / Irwin, 1996 and Ouch! That Stereotype Hurts, Walk the Talk Company, 2006. She is also author of the OUCH! That Stereotype Hurts video (2007) and co-producer of the training video Service Savvy: Providing Outstanding Service in a Diverse World, 2004.

Leslie has developed three diversity / inclusion instruments: DiversiScan™: Scanning the Environment for Diversity-Related Issues and OpportunitiesDiversity Leadership 360°™; and Diversity Competencies Assessment™. She is also co-founder of Diversity ArtWorks!™ which provides creative and cost-effective artwork to support corporate diversity initiatives.

Previously Leslie spent 15 years with The Disney Company. Her Disney experience included bilingual guest services, new project development, Disney University training and development for expatriate and international staff, and human resources and administration for Disneyland Paris. She has also instructed ESOL courses (English for Speakers of Other Languages) within a business environment and served as student advisor for an international school.

Leslie currently serves on the National Workplace Diversity Panel – Society for Human Resource Management (SHRM). She is past-chair of the American Society for Training and Development (ASTD) Central Florida Chapter Diversity Council.

Leslie’s educational background is in foreign language. She was educated at the University of Valencia, Spain; the North American Cultural Institute, Guadalajara, Mexico; the University of Paris IV (Sorbonne), France; and Stetson University, Florida. She also studied at the University of Geneva, Switzerland, as a Rotary International Scholar.

Leslie Aguilar can be reached at:

Leslie Aguilar
Leslie Aguilar